Strategy

Global Business Service

Our Global Business Services (GBS) transforms the way business is done by leveraging global opportunities to provide service across multiple locations. As many of today’s advanced Shared Services models incorporate other countries as a strategic driver of value-add service delivery, it is important that regional leaders educate themselves about GBS, no matter what their current model.

Business Analysis

We walk though details to help your business establish the right strategies for success. By taking the time to analyze your business, product, market, and current strategies, we can design the best strategies to achieve your goals. We have accumulated a wealth of hands-on experience through servicing a diverse set of global customers. Our deep industry expertise have helped many businesses effectively streamline processes and identify new profit opportunities.

Customer Operations

For most executives, running a cost effective customer engagement organization and delivering excellent customer experience requires a high stakes balancing act. One misstep can result in excessive costs, lost customers, or negative impact to your brand. BBC Firm Customer Operations practice helps companies develop, implement, and operationalize multichannel customer interaction capabilities for both external and internal customer-facing operations.

Enterprise Model Design

Businesses face a convergence of internal and external forces, from increased regulation and disruptive competitors to huge shifts in technology, rapidly changing customer bases, and evolving workforce demographics and dynamics. BBC Firm Enterprise Model Design practice works with organizations to validate their transformation ambition, identify and prioritize the capabilities required for success, and design the operating model to effectively deliver on the strategy.

Sales & Profit Promotion

BBC Firm brings together consulting, technology and outsourcing experience, coupled with our deep industry knowledge, to offer outcome-based services. We help clients deliver front-office growth and cost improvement via industry-relevant solutions, market-proven assets and an end-to-end service model.